UP TO 70% OFF DURING OUR CLEARANCE SALE
FREE EXPRESS SHIPPING ON ALL ORDERS
If you can't find exactly what you're looking for, our team is here to assist!
Contact us at :
Do you have questions about your order or our products? Contact our support team at info@Jana-london.com
At Jana, we offer fast, free shipping on all orders. Place your order before 11:00 PM and we’ll have it out the door the very next day.
There are no surprise costs — if customs duties apply, we’ll take care of them. Once your order ships, you’ll receive a tracking link so you can follow its journey to your door.
You can usually track your order by:
Checking your email for a shipping confirmation with a tracking link.
Logging into your account on the store's website and going to "Orders" or "Order History."
Copying the tracking number and entering it on the courier’s website (e.g., Royal Mail, DHL, UPS, FedEx).
If you haven’t received a tracking number within the estimated processing time, please contact customer support for assistance.
Changed your mind? No problem. You can return any item within 30 daysof receiving it, as long as it’s unworn, in original condition, and all tags are still attached.
Return shipping is at your own cost, as we currently don’t offer prepaid labels. Once we receive your return, we’ll process your refund within 5 business days.
Need an exchange? Just reach out — our team is happy to help.
We accept all major payment options, including credit cards, PayPal, Apple Pay,
Every transaction is processed using end-to-end encrypted, secure technology for a smooth and safe checkout experience — just the way it should be.
Our customer service is available Monday to Friday from 9:00 AM to 6:00 PM. Average response time: 24 hours
At Jana, we offer fast, free shipping on all orders. Place your order before 11:00 PM and we’ll have it out the door the very next day.
There are no surprise costs — if customs duties apply, we’ll take care of them. Once your order ships, you’ll receive a tracking link so you can follow its journey to your door.
You can usually track your order by:
Checking your email for a shipping confirmation with a tracking link.
Logging into your account on the store's website and going to "Orders" or "Order History."
Copying the tracking number and entering it on the courier’s website (e.g., Royal Mail, DHL, UPS, FedEx).
If you haven’t received a tracking number within the estimated processing time, please contact customer support for assistance.
Changed your mind? No problem. You can return any item within 30 daysof receiving it, as long as it’s unworn, in original condition, and all tags are still attached.
Return shipping is at your own cost, as we currently don’t offer prepaid labels. Once we receive your return, we’ll process your refund within 5 business days.
Need an exchange? Just reach out — our team is happy to help.
We accept all major payment options, including credit cards, PayPal, Apple Pay,
Every transaction is processed using end-to-end encrypted, secure technology for a smooth and safe checkout experience — just the way it should be.