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FAQs
Our 5-Year Warranty covers any defects in the craftsmanship or materials of your watch. If there's an issue with how it's made, we’ll repair or replace it. It doesn’t cover damage from accidents, misuse, or everyday wear.
I’m always here to help! Whether you have a question or just want to chat about my jewelry, I’m available every day of the week.
My hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 3:00 PM
Email me at: contact@sarahandoliver.com
Yes. My jewelry is crafted with high-quality materials and is designed to last. My stainless steel pieces are 100% waterproof and will never tarnish.
Yes, within the United States you can track your order. Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery on our website or the carrier’s website.
If you need to return or exchange an item, please contact our customer support team. They will guide you through our easy and hassle-free return process. Make sure to have your order number and details ready for a smoother experience.
NOTE: Within the United States we offer a 30-day money back guarantee!
Yes, your payments are secure. We use industry-leading encryption and security measures to protect your personal and payment information during the transaction process.