TRUSTED BY 20,000+ AMERICAN MEN & WOMEN 💗
OUR GUARANTEES
We’ve partnered with USPS, UPS, FedEx and DHL to ensure your orders arrive quickly and securely. You’ll always have a reliable tracking number to easily follow your shipment every step of the way.
Any questions? We’re here for you every step of the way. Your satisfaction is at the heart of everything we do, and we're dedicated to making your experience exceptional.
We’re proud of the quality and craftsmanship behind every piece of our jewelry. That’s why we stand by it with a 100-day money-back guarantee on every order. If you’re not fully satisfied, just return your item within 100 days for a full refund.Your satisfaction means everything to us!
FAQs
Our 5-Year Warranty covers any defects in the craftsmanship or materials of your watch. If there's an issue with how it's made, we’ll repair or replace it. It doesn’t cover damage from accidents, misuse, or everyday wear.
I’m always here to help! Whether you have a question or just want to chat about my jewelry, I’m available every day of the week.
My hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 3:00 PM
Email me at: info@janalondon.com
Yes, within the United States you can track your order. Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery on our website or the carrier’s website.
If you need to return or exchange an item, please contact our customer support team. They will guide you through our easy and hassle-free return process. Make sure to have your order number and details ready for a smoother experience.
NOTE: Within the United States we offer a 30-day money back guarantee!
Yes, your payments are secure. We use industry-leading encryption and security measures to protect your personal and payment information during the transaction process.

